Can I return my items purchased through Mobile GPS Online?
Yes. You may return most new and unopened items (except for non-returnable items noted below) within 15 calendar days of the receipt of your order. We will also pay for the return shipping costs if the return is a result of our error. All returns require prior approval by submitting a Return Material Authorization (RMA) request. Without RMA #, any returns are not acceptable.
My item is defective - will you replace it?
Yes. If your item proves to be defective within the return policy time period, you may return it for a replacement with the same item only. After the return policy time period expires, the terms of the manufacturer's warranty will apply and you should contact them directly for repair. Note that all defective returns are thoroughly tested to verify the defect - if the defect cannot be verified the item will be returned to you at your expense.
Who pays to return a defective item?
Unless the return is the result of our shipping error, Mobile GPS Online shares in the shipping costs for the return and replacement of defective items. We apply the same principle as if the item was purchased at a retail store - you would be responsible for bringing the item back to the store in order to return it.
Can I exchange an item?
Yes. Simply order the new item you want online at your convenience, then complete an RMA Request for the return of your original item. Make sure you include all items with your original unit when it is returned to us or else we cannot process your return. If the original item is in its original package (unopened), we will refund you the full price. If the original package is opened, 15% restock fee may be applied to your refund.
What items are non-returnable?
We cannot accept for return the following items unless defective:
• Clearance items, special order items, DVD's, VHS videos, NOH (Newly OverHauled) products.
• Opened software, opened unlock certificates, electronic charts, data cards.
• Items with serial number missing or removed.
• Returns of volume purchases with multiple quantities of the same item.
• Some GPS models are bundled with software as part of the package. We cannot accept for return any GPS models in which the bundled software has been opened, used, and/or unlocked.
Can I return my item with the UPC code missing from the box (I sent it in for a rebate)?
Items that have had the UPC code removed from the outer box cannot be accepted for return. For defective items, please contact the manufacturer for warranty repair.
How do I obtain an RMA number and how long is it valid for?
You may request an RMA number on-line using the RMA Request Form. We are unable to accept any returns without a valid Return Material Authorization (RMA) number. RMA numbers are valid for 15 days from the date of issue - please ensure that your return arrives within this time period.
When do I get my refund?
You can expect a refund in the same form of payment originally used for purchase within 5 to 7 business days once we have received your return. After your return is processed, we'll send you an e-mail message confirming your refund. All refunds are subject to a minimum 15% restock fee if the original package is opened and the return is not the result of our shipping error. The shipping and handling fee is not refundable. If the items were shipped to you with free shipping, we will also deduct the actual shipping and handling fees for your order (minimum $10) from your refund.
The product I recently purchased has a lower price now - can I get a refund or credit?
We work hard to continually offer our customers the best combination of lowest prices and top-rated customer service. Sale prices in effect at the time of purchase reflect the daily market conditions and foreign exchange rates, along with the dynamic nature of retailing on the web. The more aggressive the marketplace is, the more frequent price fluctuations and changes occur. As such, we are unable to provide a price protection guarantee nor do we offer credit for price changes that have occurred after your order has been shipped.
How do I ship the returned items?
We suggest you pack the items securely using the box and packing material that came with your item. Otherwise, use a packaging method that will secure the item(s) and protect them from damage during shipping. Include a copy of your invoice or packing slip, and return to us using any shipping company of your choice. Please note that Mobile GPS Online is not responsible for any loss or damage to the product during return shipping to Mobile GPS Online.
What address do I ship the returned items to?
Returned items must be shipped to the address shown on the invoice you received with the order. For your convenience, this address is shown below:
Return To: Mobile GPS Online
Attn: RMA# (enter your RMA# here)
3151 Strandherd Drive
PO Box 45535
Ottawa, ON K2G 6G7