Change or Cancel Orders

Order Change or Cancellation By Phone

To change or cancel your order by phone, have your order number ready and call our Customer Service department at 1-613-2207908. If the order has not yet been processed, we will happily modify or cancel your order accordingly. Once an order is processed, however, it moves immediately to one of our warehouses for fulfillment and we can no longer change it. If we are not able to cancel the order because it has been processed, you are welcome to return your unwanted items to us after you receive them consistent with our non-defective return policy.

Order Change or Cancellation By Email

While we accept changes or cancellations via email, we do not guarantee that we will be able to act on your email in a timely manner because of the large volume of incoming email we receive each day. We highly recommend contacting us by phone (see above) for any changes or cancellations to your order. We process our incoming emails within 24 to 48 hours of receipt (not including weekends or holidays). If your order has not yet been processed at the time we act on your email, we will modify or cancel your order in accordance with your instructions. If we are not able to cancel the order because it has been processed, you are welcome to return your unwanted items to us after you receive them consistent with our non-defective return policy.