How To Order

You can order online anytime 24/7 using our SSL secure server and shopping cart. To shop online, add the items you wish to purchase to the shopping cart as you browse through the web site. When you are finished shopping, begin the checkout process by clicking on checkout button. You will be guided through the 3 step checkout process where you will: 1) Sign in or create a new account by entering your contact information etc., 2) enter your billing, shipping and payment information, and 3) review your order and submit it.

You can order by fax by sending this FORM to 613-8230926 between the hours of 8AM to 8PM Eastern Time. We will be pleased to take your order and advise on current product pricing, stock availability, and shipping times. All orders placed by fax are governed by the same terms and conditions as the web site terms and conditions. All fax orders with credit card payment must use the Canadian Dollar prices listed on our web site. Please order online if you don't want take Canadian Dollar prices. It is also easier for both of us to process and track your order.

If you are not convenient to order online or you can pay only by wire transfer, please email us what you need at: sales@mobilegpsonline.com. We will email you back either a fax order form for credit card payment or a proforma invoice for wire transfer. Then you can fax or email it back to us to confirm your order. Once your order is confirmed, it becomes a fax order. We will process it in the same way as a fax order.

You can order by phone at 1-613-8230926 between the hours of 8AM to 8PM Eastern Time. We will be pleased to take your order and advise on current product pricing, stock availability, and shipping times. All orders placed by phone are governed by the same terms and conditions as the web site terms and conditions. Orders placed by phone are not eligible for online coupons, promotional codes, or any free shipping offers when applicable. Please order online if you wish to take advantage of any coupon or promotional offers.

We also accept Purchase Orders from educational institutions, corporations and government agencies. New corporate net 30 accounts may be required to complete a credit application.

To change or cancel your order by phone, have your order number ready and call our Customer Service department at 1-613-8230926. If the order has not yet been processed, we will happily modify or cancel your order accordingly. Once an order is processed, however, it moves immediately to one of our warehouses for fulfillment and we can no longer change it. If we are not able to cancel the order because it has been processed, you are welcome to return your unwanted items to us after you receive them consistent with our non-defective return policy

While we accept changes or cancellations via email, we do not guarantee that we will be able to act on your email in a timely manner because of the large volume of incoming email we receive each day. We highly recommend contacting us by phone (see above) for any changes or cancellations to your order. We process our incoming emails within 24 to 48 hours of receipt (not including weekends or holidays). If your order has not yet been processed at the time we act on your email, we will modify or cancel your order in accordance with your instructions. If we are not able to cancel the order because it has been processed, you are welcome to return your unwanted items to us after you receive them consistent with our non-defective return policy.

The stock status information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability. If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change. Please let us know if you have an important deadline that you must receive the order by.

Orders for in-stock items received by 3:00PM Eastern Time that are credit-approved usually ship that business day, depending on that day's level of shipping activity and the schedule of the courier when picking up items from our warehouse. Orders placed and/or credit approved later than the applicable cut-off time will ship the next business day.

For orders for items that are out-of-stock, or have gone out of stock due do that day's sales level activity, we will accept that order and attempt to fulfill your order in a timely manner, unless you notify us to cancel the order. We encourage you to check your order's status on the Order Status page for an estimated ship date.

Orders placed and credit approved anytime Saturday or Sunday or holidays for items in stock will ship on the next business day. Please note that we do not ship on Saturday, Sunday or major holidays. Product availability, geographic location and other factors determine the warehouse location that your product ships from. This information does not constitute a guarantee.

All prices are subject to change without notice.  Though we attempt to maintain current and accurate prices and product information on our web site, there may be errors found on some pages.  If there is an incorrect price due to technical, or typographic error, Mobile GPS Online reserves the right to refuse or cancel any order for the product listed at the incorrect price.

If we find that you have ordered a product at an incorrect price that is lower than the correct price, we will attempt to contact you to authorize an order for the correct amount. If your order is at a higher price than the correct price, we will ship the items to you at the correct price.

We are required by law to collect GST (or HST as applicable) on all shipments within Canada and PST on all shipments to the province of Ontario unless the purchaser is tax exempt. We won't charge VAT or sales tax for all shipments outside Canada. But you may be charged VAT, custom duties and other taxes and fees at the time of receiving your order. The VAT, custom duties rates and other taxes and fees vary from country to country and are out of our control.

Please visit Payment Methods page.

Please visit Shipping & Returns policy page.