Refund Policy

SATISFACTION GUARANTEED
If you receive your GPS equipment and decide within 30 days of receipt that you do not wish to keep it, we will accept returns for credit or exchange for any item (except software, see below) returned in as-new condition, if you have contacted us within the 30 days for a Return Merchandise Authorization (RMA)  (see below).  The refund will not include any shipping charges, and you are responsible for return shipping charges.   No returns after 30 days.

SOFTWARE ITEMS
Any non-defective software that has been opened is not returnable under any circumstances.  If you open software, you are agreeing to the license agreement established by the software publisher.  Be sure to read and agree to the license before using the software.

DEFECTIVE RETURNS
If you find that your product has an operating problem or is defective, we will exchange that equipment for a new item within 30 days of your receipt. Defective software products may be exchanged for the same title. Please call us for a "Return Merchandise Authorization (RMA)  Number". 

If you have equipment problems after 30 days, please refer to our Warranty Page or Policies, Terms & Conditions.

RETURN PROCEDURES
Please fax or email us for a "Return Merchandise Authorization (RMA)  Number". Return requests after 30 days from receipt, or without a return authorization,  will be charged a 15% restocking fee. Return authorizations are valid for 10 business days, and the RMA number must appear clearly on the shipping box, or shipping label of the return shipment, and on a copy of your invoice enclosed with the return.  Please do not use the product box itself as your shipping package. Once we receive your return, we will issue a refund within 14 days, by mail or original credit card. 

For your Return Merchandise Authorization (RMA)  Number, fax us at 1-613-823-0926 or click here to send your request to us by e-mail.

As-new condition means that all data must be purged and the product must be returned with the original packaging, instructions, registration card, software and accessories.  Items that are used or damaged, or are not in as-new condition or in original package will be charged a 25% restocking fee. We reserve the right to refuse a return on any product that does not meet these requirements.