| |
|
| |
Order Acceptance Policy |
| |
Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time, without notice. Mobile GPS Online reserves the right to limit quantities, and to decline the acceptance of any order for any reason. |
| |
|
| |
Order Cancellation |
| |
An order may be canceled only if that item is backordered and not available to ship. Any order submitted through this web-site, if in stock, will ship immediately and cannot be canceled. A notification will be sent via email when an order is canceled. Mobile GPS Online reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error. Charge backs from credit card issuing banks are subject to the above policies. |
| |
|
| |
Backorders |
| |
Items are usually in stock at all times, but in the event of a shipment delay or other unforeseeable delay, Mobile GPS Online will place the item(s) on backorder and ship you when it becomes available. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. A backorder may be canceled at any time prior to shipping. |
| |
|
| |
Sales Tax |
| |
Mobile GPS Online charges 8% PST on all shipments to the province of Ontario and 6% GST on all shipments within Canada. These taxes will be added automatically when the order is placed.
Mobile GPS Online won't charge VAT or sales tax for all shipments outside Canada. But you may be charged VAT, custom duties and other taxes and fees at the time of receiving your order. The VAT, custom duties rates and other taxes and fees vary from country to country and are out of our control. You may consult with your local custom office for more information.
If your package ships from a local distributor in your residence area, a sales tax may apply. You, the customer, are responsible for any and all unpaid sales taxes.
|
| |
|
| |
Credit Cards |
| |
Mobile GPS Online has authorized PayPal to accept payments via major credit cards for orders submitted through this web-site, and there is no surcharge for using your credit card to make a purchase. Please be sure to provide the exact shipping address and telephone number when you put an order. We will ship your order to the address once we received the fund from PayPal. Incorrect information may cause a delay in the processing of your order.
We accept VISA, Master and America Express card for phone, fax, email and mail orders. A fax confirmation of your payment information may be required for some orders. We may not accept an order without fax or telephone confirmation.
The Canadian dollar prices will apply to all credit card orders through phone and faxes. We can accept payments in US$ and EURO only through the PayPal. |
| |
|
| |
Service & Support |
| |
All requests for technical service and support should be made directly to the manufacturer or service provider in accordance with their terms and conditions. Mobile GPS Online will provide on-line technical notes on most hardware and software products for your reference. Mobile GPS Online makes no guarantees of product reliability or compatibility. All compatibility-related questions must be directed towards the product manufacturer or software provider. |
| |
|
| |
Copyright |
| |
Worldwide copyright laws and treaty provisions protect all materials appearing anywhere on Mobile GPS Online's Internet site. None of these materials may be copied, reproduced, modified, or distributed in any form or by any other means without the written consent of Mobile GPS Online. Any unauthorized use of the materials appearing on Mobile GPS Online's internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
| |
|
| |
Trademarks |
| |
All trademarks or service marks are property of their respective owners. |
| |
|
| |
Jurisdiction |
| |
Any litigation regarding this agreement, or any transaction between a customer and Mobile GPS Online, shall be brought to the provincial or federal courts located in Ottawa, Ontario, Canada and customer hereby agrees and submits to such jurisdiction and venue as proper. |
| |
|
| |
Typographical Errors |
| |
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mobile GPS Online shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. Mobile GPS Online shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is canceled, Mobile GPS Online shall immediately issue a credit to the credit card account in the amount of the incorrect price. |
| |
|
| |
Shipping Policy |
| |
All orders will usually ship within 48-hours (excluding Saturday, Sunday and holidays). Next day orders receive priority and are usually shipped the same day if received before 2:00 p.m. EST. For multiple item orders, shipping charges will be calculated based on the total weight and ship-to location. Applicable taxes for shipments within Canada only will be added to the sales price. |
| |
|
| Shipping/Handling Charges: |
| Domestic orders based on 2 lbs |
Canada Post Express (2-3 days) |
CAD$20.00 |
| USA orders based on 2 lbs |
4-12 days delivery |
US$25.00 |
| USA orders based on 2 lbs |
Next Day delivery |
US$50.00 |
| International orders outside of North America (2 lbs) |
5-14 days delivery |
EURO€45.00 |
|
| |
|
|
Limited Product Warranty |
|
|
Mobile GPS Online warrants this product hardware against manufacturing defects in material and workmanship under normal use for one (1) year from the date of purchase. Except as provided herein, Mobile GPS Online makes no express warranties', including but not limited to any warranties of merchantability or fitness for particular use, or non-infringement. You acknowledge that your use of the product or service is at your sole risk and you agree that the information provided are without warranty of any kind by Mobile GPS Online.
Under no circumstances, including negligence, will Mobile GPS Online or any of its affiliates, directors, officers or employees, or any third party be liable for any direct, indirect, incidental, special or consequential damages that results from your use, or your inability to use, or the performance of the product(s) with respect to any liability, loss, or arising out of any breach of this warranty, including, but not limited to any damages resulting from inconvenience, loss of time, data, property, revenue, or profit or any indirect, special incidental or consequential damages. You acknowledge that this limitation applies to all content information or other services available from Mobile GPS Online, and whether or not Mobile GPS Online has notice of the possibility of such damages, and whether or not to circumstances giving rise to such damages may have been within the control of Mobile GPS Online. By using the product(s), you agree to indemnify Mobile GPS Online and its parents, subsidiaries, affiliates, officers and employees and hold them harmless from any and all claims and expenses, including reasonable attorney's fees, asserted third party due to, or arising out of your use of the service and the site.
In the event of a product defect during the first 30-days of the warranty period, return product and the sales receipt as proof of purchase date to place of original purchase. Defect discovered after 30-days from date of purchase, you must contact Mobile GPS Online's Technical support for a Return Merchandise Authorization (RMA) number for return to manufacturer.
Mobile GPS Online will, at its option, unless otherwise provided by law: |
| |
a.) |
Correct the defect by product repair without charge for parts and labor; |
| |
b.) |
Replace the product with one of the same or similar design; or |
| |
c.) |
Refund the purchase price. All replaced parts and products, and products, on which a refund is made, become the property of Mobile GPS Online. New or reconditioned parts may be used in the performance of warranty service. Repaired or replaced parts and products are warranted for the remainder of the original warranty period. You will be charged for repair or replacement of the product made after the expiration of the warranty period. |
| |
|
|
This warranty does not cover: |
| |
a.) |
Damage or failure caused by or attributable to acts of God, abuse, accident, misuse, improper or abnormal usage, failure to follow the instructions, improper installation or maintenance, alteration, lighting or other incidence of excess voltage or current; |
| |
b.) |
Any repairs other than those provided by Mobile GPS Online; |
| |
c.) |
Consumables such as fuses or batteries; |
| |
d.) |
Cosmetic damage; |
| |
e.) |
Transportation, shipping or insurance costs; |
| |
f.) |
Costs of product removal, installation, set-up, service adjustment or reinstallation. |
| |
Additional products bundled in this package not manufactured by Mobile GPS Online will hold separate warranties as expressed by the individual manufacturer of that product(s). Product specifications, functions and features are subject to change without notice. |
| |
|
| |
Replacement Return Policy |
| |
Mobile GPS Online will repair or replace products, which are determined to be defective,
within the first (1) year. Please keep your original invoice as proof of purchase,
just in the event the product may need to be returned. Customers who have products covered
under the manufacturer's warranty are required to contact Customer Service for troubleshooting
issues before returning product either by e-mail or by phone. Should the issue not get resolved,
a Return Merchandise Authorization (RMA) number will be issued in order to smoothly track your
product through the repair and return process. It will be the responsibility of the customer
to pay for return shipping and shipping insurance charges to get the product returned to
the manufacturer's warranty repair facility. Upon inspection, the product is deemed defective
and covered under the manufacturer's warranty policy; customer will not be responsible
for any additional charges. In the event the product is out of warranty coverage,
or warranty has been void for any reason, it will be the liability of the customer
to pay for parts and/or labor charges and return shipping charges. |
| |
. |
Special order items will not be returnable. |
| |
. |
Product returns for warranty coverage must be received at Mobile GPS Online's repair
facility within one (1) year of the date printed on all original invoices and packing slips. |
| |
. |
Returns require pre-authorization from Mobile GPS Online. Call the Customer Service first to obtain an RMA (Return Merchandise Authorization) number. Please have your invoice or packing slip available when you call. |
| |
. |
RMA number's are valid for 30-days from the issue date. The RMA number must appear on your return packing label and on the outside of the shipping box. |
| |
. |
Returns require a proof of purchase (copy of the original invoice) to be enclosed and the RMA number clearly marked on the outside of the box. (see shipping instructions below) |
| |
|
| |
Defective Merchandise |
| |
Call Mobile GPS Online Customer Service immediately to report defects and obtain return authorization. Defective product returns must be shipped 100% complete, including original box, packaging material, manuals, software, inserts or flyers, and all other accessories provided by the manufacturer. Please prepare the item in a secure shipping carton (not just the product packaging), addressed to Mobile GPS Online with the RMA# clearly marked on the outside of the box, and a copy of your invoice enclosed. |
| |
|
| |
Non-Defective Merchandise |
| |
Non-Defective returns MUST be in perfect condition and 100% complete, including original box, packaging material, manuals, software, inserts or flyers and all other accessories provided by the manufacturer in the original container. Non-Defective returns or exchanges should be sent via POST or other courier that requires a signature. Prepare the item in a secure shipping carton, addressed to Mobile GPS Online, with the RMA number clearly marked on the outside of the box and a copy of the invoice enclosed. We suggest that the item be insured for the amount shown on your original invoice. Return of the product in good condition is the customer's responsibility. |
| |
|
| |
Returned Merchandise |
| |
All product(s) accepted for return for credit must be made within a 30-day period
from the date of original purchase from Mobile GPS Online and will be carefully
inspected upon receipt. Credit may be refused or only a partial credit given
should there be missing or damaged items. Mobile GPS Online reserves the rights
to refuse to issue credit on incomplete or damaged product and choose to return
the product to sender. If accepted, credit for returned items will be provided
within 30 days of inspection and approval, unless further research is needed to
diagnose the problem. A 15% restocking fee may be charged for return items
in addition to deductions for shipping & handling fees as well as any discounts,
which were given at the time of original purchase. A copy of the original sales
receipt or invoice will be required when returning product. Full refunds will only
apply in cases where it has been determined the seller was at fault or in error.
It will be the responsibility of the customer to pay for return shipping and
shipping insurance charges to get the product to the seller. All products,
which are returned in packaging, which does not fully protect the product
during return transport to the seller, will be considered void of warranty.
It is strongly suggested that the customer purchase insurance from the shipper
in the event of damage during transportation. |
| |
Though we try very hard to be accommodating, failure to comply with the policy outlined above may result in the refusal of returned goods and or refusal of refund or credit.
|
| |
Address to ship returns to: |
| |
Return To: Mobile GPS Online
ATTN: RMA# ___________
387 Stoneway Drive
Nepean, Ontario, Canada
K2G 6G7 |
| |
|
|
Contact Customer Service |
| |
Please contact Customer Service Group with technical problems or before the return of any product. TEL: 613-823-0926 Hours: 9:00 a.m.-5:00 p.m. EST |
| |
BY E-MAIL:
support@mobilegpsonline.com |
| |
For all correspondence by e-mail, please include the following: |
| |
|
a. Your full name, address, day and evening phone numbers and your e-mail address. |
| |
|
b. The name and address the merchandise was originally shipped to, if different than in "a." |
| |
|
c. List the item(s) you wish to return and the reason(s) for the return. |
| |
|
d. Action your want taken (i.e. repair and returned). |
| |
|
e. Any RMA number which may have been previously issued by Mobile GPS Online. |
| |
|
| |
Privacy Statement |
| |
At Mobile GPS Online, we value your privacy. Your personal information is
for use by Mobile GPS Online's staff only. This information is kept on a secure
server to protect it from outside parties, and is information used for the limited
purpose of processing your order(s). Information may also be used for statistical
purposes, to improve our web site and services to you, to administer our site,
and to notify you of products or special offers that may be of interest to you.
Your personal information will not be sold. You can be removed from our list at
any time by sending us a request to do so at services@mobilegpsonline.com |
