|
|
Shipping Information |
Shipping Methods
Our default shipping methods for all online orders are Canada Post XpressPost (EMS) Services. The typical delivery time is 1 to 3 business days within Canada, 5 business days to USA, 5 to 10 business days worldwide. For international orders with a value under $120, the order may ship through Canada Post Air Small Packet Services. The typical delivery time is 5 to 15 business days. It depends on your local custom processing speed. For certain countries the EMS may not be available, then an alternate shipping method such as Canada Post Air Parcel Service will be used.
Up on customer's request, we also accept orders for overnight or Next Day delivery. Next day orders receive the highest priority and are usually shipped the same day through UPS Express if the order is received by 3:00 p.m. EST. Customer should email us or call 1-613-8230926 before placing a next day order to confirm item availablity and pay for the extra shipping cost.
Shipping Rates
Shipping rates charged are based on your total order value and 3 different shipping zones: Domestic Canada, USA and International.
| Shipping and Handling Charges (US$) |
Total Order
Value |
<120 |
120-300 |
300-500 |
500-800 |
800-1200 |
1200-2000 |
>2000 |
| Domestic Canada |
12.00 |
18.00 |
25.00 |
50.00 |
80.00 |
100.00 |
Call |
| Shipping to USA |
15.00 |
25.00 |
50.00 |
80.00 |
120.00 |
150.00 |
Call |
| International Shipping |
28.00 |
50.00 |
80.00 |
120.00 |
150.00 |
200.00 |
Call |
Note:
- We charge $2 handling fee for packing stuff to all orders.
- Applicable tax GST for domestic shipments (within Canada) will be added to the price too.
- The prices may change from time to time. Check the actual shipping cost when you checkout your shopping cart.
|
Ship Notification
We automatically send you an email with your order tracking number (if available) by updating your order status when your order ships. Orders by fax, email and phone may not get such status update.
Track Your Shipment
The Order Status page on our web site is the quickest method for you to get information on the status of your order. When your order ships, we email the shipping information to you by the end of each work day. This info will include your tracking number if it is available. You may not receive email update if you place your order by fax, email or phone. It is strongly recommended to order online if you want to keep tracking your orders.
Incorrect Shipping Address
In the event that your order has shipped and contains erroneous shipping address information (provided by you at the time of order) so that the shipper cannot deliver the shipment, we will attempt to correct the address information and reroute the package to you. This may cause a delay in the shipping time and any additional charges by the shipper to Mobile GPS Online will be charged to your account.
Refused Shipments
The quickest way for us to process a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment, the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product. We recommend that you accept delivery of the product and then return the shipment by first obtaining an RMA Number for the return.
Missing or Damaged Shipments
We guarantee all signature-required deliveries through their respective carriers. Should there be a problem with a package that has been damaged in transit or erroneously confirmed as received, we will file a claim with the contracted carrier on behalf of the customer, and will refund payment or re-ship the item upon the settlement of the claim. Please allow up to 3 weeks for the settlement of UPS claims, and up to 6 months for settlement of Canada Post claims.
|
|
